The New Project Manager’s Glossary: Cloud and DevOps

I often meet Project Managers who are new to the cloud or DevOps or sometimes new to software altogether. There’s plenty of jargon in these spaces, and often definitions are hard to find. Quite a few folks have asked me to help define the jargon, so I decided to write it up.

This is an opinionated list. It’s also a simplification. It summarizes what I’ve personally learned in my years in these spaces. There are other definitions, but these should get you close enough to work within the context of conversations.

This list starts with the boring terms that you’re most likely to already know and builds them up into the more esoteric ones. Sort of. There’s a lot of interconnection. If you see a term you don’t know, try looking farther down in the list.

To make the examples easier to follow, imagine you work for The Golf-Stuff Company. You make a golfing website where golf enthusiasts can buy golf stuff. The product is the golfing website. The customers are the golfers. My definitions are written around this example case.

Code: A synonym of software and of program. You “write” or “develop” code/software/programs. Code is the informal term, software is the formal one. Program is an older word that nobody says anymore.

Development: The process of writing code. A synonym of coding and of programming. Coding is the informal term, developing is the more formal one. Programming is still in use, but it’s less common. “Coders developing software” means the same thing as “software engineers writing code” means the same thing as “coders coding”. Technically those are the same as “programming programs”, but nobody would say it that way.

Application Development: The same as development, but specifically the development of the golfing website. This distinction matters because DevOps engineers are also developers who write software, but their software never gets used by customers.

End User: The customers who actually use the final product. Golfers who buy golf stuff from your golfing website. They’re the people at the “end” of the whole system of technology that makes the website work.

Server: A computer that runs the golfing website. Similar to a laptop running Netflix. Fundamentally, servers are the same type of thing as laptops, they’re just used for different purposes.

Compute Resource: A server, but in the cloud. This is one of the biggest simplifications in this list, but it’s good enough to get the context of most conversations. Engineers mostly say “server” even when they technically mean “compute resource”. See “serverless” below.

Infrastructure: A bunch of servers all hooked together. Infrastructure includes all the connecting bits (like the networks that they use to communicate). Individual servers aren’t good for much without the infrastructure they live in. Modern golfing websites run on complex infrastructures, not on individual servers. Infrastructure comes in endless varieties.

Serverless: Technically a better way to say this is “serverless platform”, but a lot of people just say “serverless”. A type of compute resource that doesn’t require you to manage your own servers. That reduces the amount of deployment automation that DevOps engineers have to write. Today, not all products are compatible with serverless. Serverless platforms are services sold as part of clouds, and each one is different. If your application works in one serverless platform it may not work in another. It’s common to say “going serverless” when you mean “assigning our application developers to make our product compatible with Amazon’s lambda serverless platform (because we’re tired of managing servers)”.

Containers: Containers allow engineers to create mini-servers for their products that can be easily started and stopped on whatever infrastructure needs them. This simplifies deploying the same product to different infrastructures (e.g. you might sell it as a product that multiple customers would each want to run in their own infrastructure). It can also simplify adding and removing capacity because it’s easy to add and remove more copies of the same container.

I’m going to pause the list here and note that servers, compute resources, serverless platforms, and containers are all interconnected concepts that can combine and overlap in endless varieties. A lot of the work done by DevOps engineers today is around deciding which patterns of these to use.

Deployment: The golfing website runs on infrastructure. To run, it has to be deployed. Code has to be copied over, configuration entered, commands run. Similar to how you have to install the Netflix app on a laptop before you can stream video. Together, the outcome of these actions is the deployment.

Deployment Automation: Software that deploys other software to infrastructure. It’s cheaper and more reliable to build a tool to deploy your product than to let an error-prone human do it by hand. Today, most golfing websites have two major components: the actual product code and the deployment automation code that manages its infrastructure.

Deployment Pipeline: Tooling built around deployment automation that delivers the golfing website to infrastructure. Like any software, deployment automation has to actually run somewhere (e.g. on compute resources). The deployment pipeline is that somewhere. You might ask, “what runs the deployment pipeline?” A fair question with no easy answer. This is a chicken-and-egg situation and the implementations vary a lot. Typically the pipeline and the deployment automation are part of the same code, but that’s not something that matters much outside of an engineer’s world.

Build Pipeline: This is beyond the scope of a cloud/DevOps list, but it’s worth distinguishing from deployment pipelines. Build pipelines are the tools that deliver the golfing website code to deployment automation. They’ll do things like run tests to see if there are bugs, do some formatting to make it easier to deploy, etc.

Build: A packaged version of the golfing website that’s ready to deploy. Typically this is the output of a build pipeline. It’s possible to deploy software that hasn’t been “built”, but that’s generally considered a bad practice. The details here vary a lot, but it’s usually good enough to know that a build is the outcome of application development and is also the thing that is deployed to infrastructure.

Release: A version of the golfing website. There is usually a “build” of a “release”. The distinction isn’t important in very many non-technical conversations. This can also be a verb: “we’re going to release the latest version of the golfing website on Thursday”.

The Cloud: A misnomer. There isn’t a cloud, there are many clouds. Clouds are products owned by corporations. Clouds provide infrastructure where you can run golfing websites. Each cloud is different, and if you build a product on one it won’t (easily) work on another. Typically clouds allow you to increase and decrease what you use (and pay for) day to day. Historically, you’d have to buy enough servers to handle your most busy day even if that meant a bunch of it sat idle on your least busy day. Clouds have grown far beyond just that one benefit, they provide all kinds of ancillary services, but at the core their value is on-demand pricing. You pay for what you’re using right now, not what you might need to use tomorrow.

AWS: Amazon Web Services. A cloud. Owned by Amazon. Distinct from amazon.com. Amazon.com is an e-commerce product that is deployed to AWS. If someone says they’re going to “the cloud”, they likely mean AWS. At time of writing, AWS had the largest market share of all the clouds.

Azure: A cloud. Owned by Microsoft.

Google Cloud: A cloud. Owned by Google. Distinct from the Google search engine.

Application Developer: An engineer who writes the golfing website code.

System Administrator: Also called a sysadmin. An engineer who manually deploys the golfing website to infrastructure. These roles have been mostly replaced by DevOps.

Operator: A technician who monitors running infrastructure and responds if there are problems (so if golfers report that they can’t get to the golfing site, an operator will be the first person to do something about it). In environments without automation, operators are also typically responsible for deploying code to infrastructure. Increasingly these roles are being replaced by automation developed by DevOps Engineers.

DevOps Engineer: An engineer who writes deployment automation. So if you want your golfing website deployed to the AWS cloud, you’d need a DevOps engineer to write automation to do that. DevOps roles often include other responsibilities, but this is the core.

SRE: Site Reliability Engineer. Usually this is the same role as DevOps engineer, just under a different name. ⬅️ This definition will start fights with a lot of people. I recommend never saying this. It’s enough to know that SREs typically have very similar jobs to DevOps engineers.

I hope this helped! Happy project managing,

Adam

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